Customer Care

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Customer Care

COMPLAINT ZONE

We at HomeTV, strive for services that always surpass your expectations and deliver the best. However, in a rare case of you not being happy with our services or you have any suggestions or feedback you can always write to us at:

E-Mail: customercare@hometv.co.in, technical@hometv.co.in

You can also contact your Local Cable Operator (LCO) in your vicinity. Click here to get a list of LCOs in your neighborhood.

Please enter the Complaint number or VC number to know the status of your complaint.

Complaint Zone LCO

Customer Care

We have a well-equipped call center to cater to your complaints or suggestions.

*Billing related complaints, if not made within 30 (thirty) days of the billing in question will not be honored.


Customer Care Centre at:

  • All India Toll free No. 1800 123 6467.

Write to us at:


Submit your complaint:


Local Cable Operator

In order to serve our subscriber best, our channel partners are present across all our operational areas.

Key in your Pin code or VC number to locate your nearest cable operator. Or you can directly write to us at:

E-Mail: customercare@hometv.co.in

OR

Track Your Complaint Status

Please enter the Complaint No or VC number to know the status of your Complaint.

OR

Nodal Officer

CONTACT ADDRESS, E-MAIL AND TELEPHONE NUMBER OF THE APPELLATE AUTHORITY AND TIME LIMITS FOR DISPOSAL OF APPEALS:

If you have a complaint regarding any aspect of your service, we encourage you to first contact our Customer Service Department at our Toll Free Number 1800 123 6467 or write to us at customercare@hometv.co.in.

If you are not satisfied with the manner in which your concern has been addressed after speaking with the Customer Care Department, please submit your complaint in writing to the Nodal Officer at the address listed below:

Digital TV and Broadband Services

State Name of Nodal Officer Contact Number Email Communication Address
Rajasthan Avadhesh Bhardwaj +91-96601 47778 nodal@hometv.co.in F-62, Kalidas Marg, Bani Park, Jaipur- 302016

Nodal Officer will resolve the appeal within 10 days of receipt of the appeal. Nodal Officer is Available on all working days (Monday to Saturday) 10:00am to 6:00pm

On receipt of a complaint, the same will be recorded in our system and a unique docket number will be provided to the consumer. The complaints of consumer are resolved by our customer care executives. If the complaint requires further resources, we will forward it internally for required actions. The complaint will be solved in a defined Turnaround Time. The same will be informed to the customer via suitable media.